Over the years, new tools and techniques have been developed to keep pace with technological advancements, but the fundamental concepts and methodologies underlying such quality control systems still remain unchanged.
The only major change can be noticed in the way these systems are used these days. Earlier, these systems were used as standalone quality improvement techniques. However, since quality has now become essential for a business’ success, the trend is shifting towards the integration of such systems with the overall management framework.
Quality control begins when an order is placed with a business. A system needs to be in place to effectively manage orders. When a customer states there is a defect on a product it is important that you verify. You can trust a customer but you must verify. Make sure that you always offer an easy solution to the problem.
You need to set up and effective quality control system within your business whether it is online or face to face based sales. Establishing quality control begins with the order and return process. Be sure you have an easy tracking method for orders placed, shipped, and returned. Always make the customer feel important and let them know you will do whatever it takes to provide a quality product or give them a refund.
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